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pro@ctive
Business Process Control and Issue Tracking are crucial factors in the modern business environment. pro@ctive will help you take control of these critical areas of your business.
pro@ctive is an business workflow control application consolidating all information in a single, powerful solution helping improve efficiency and customer relations. It is ideally suited for software development, call centre and service centre operations who wish to keep track of all the aspects of their business.
pro@ctive is a web delivered application that is quick and easy to use. It is particularly relevant to companies who wish to provide a fully integrated service to their clients and companies working towards BSI / ISO Quality approval, as it provides full process control and trace ability. It also ensures that teams are kept aware of changing situations, be it with tasks, resources or documentation.
As well as internal use, it can also be used by partners and customers.
Main Features
Issue Tracking
Software Development Control
Quality Assured Management
Test Plans
Help Desk
Task Management
Complaint Management
CRM surveys and Campaigns
Contact Management
User Diary
Documentation Library
Statistical Analysis
Time Recording
Expense Management
pro@ctive is a fully hosted ASP solution with no software to load on local PCs, all you need is a standard browser. Ideally suited to businesses with multiple offices and a mobile workforce the system is highly configurable to suit individual business needs. Business issues, tasks, change management and business process can be tracked throughout their lifecycle in a seamless and controlled manner.
